Best for
Outlook-native client, project, matter, and deal records
Alternatives
The Hiver alternative for Outlook records, not Gmail-based shared inboxes.
Hiver is built around shared inbox coordination inside Gmail. MailLedger is built for Microsoft 365 teams that need Outlook folders to stay complete, reviewable records.
Workflow
Filing, sent-mail capture, and export-ready chronology in Outlook
Philosophy
Keep the Outlook record complete end to end
Side-by-side comparison
What changes when the record stays in Outlook.
The point is not that one product is universally better. The point is choosing the workflow that matches the job your team actually has to do.
Best for
Hiver
Gmail-based shared inboxes, assignments, and team collaboration
MailLedger
Outlook-native client, project, matter, and deal records
Price
Hiver
Seat-based team pricing
MailLedger
Starter from $5.99 per month
Privacy
Hiver
Shared inbox workflow around Google Workspace mailboxes
MailLedger
Metadata-based filing inside Microsoft 365 workflows
Workflow
Hiver
Assignments, notes, SLA-style shared inbox coordination
MailLedger
Filing, sent-mail capture, and export-ready chronology in Outlook
Philosophy
Hiver
Coordinate support and team inboxes
MailLedger
Keep the Outlook record complete end to end
Bottom line
Hiver is for shared inbox teamwork in Gmail. MailLedger is for complete records in Outlook.
Hiver makes sense when the team works from Gmail and needs a shared inbox layer with assignments and status. MailLedger makes sense when the team already works in Microsoft 365 Outlook and the core problem is not ticket coordination but keeping the actual record complete and easy to review later.
Switching
Switch without rebuilding your workflow.
- Choose Hiver if Gmail shared inbox coordination is the actual job.
- Choose MailLedger if the job is preserving one Outlook record with incoming and sent mail together.
- Choose MailLedger if moving into a separate collaboration layer would add more workflow friction than value.
Choose MailLedger when you need
- Microsoft 365 teams that already live in Outlook
- Keeping inbound and sent mail in one folder-level chronology
- Client, project, matter, and deal workflows where the record must survive handoffs
- Exports for audits, disputes, leadership review, or client sharing
Hiver may still fit if you mainly need
- Gmail-centric support or operations teams that need assignments and inbox collaboration
- Organizations standardizing around shared inbox status and response ownership
- Teams that want a ticket-like layer inside Google Workspace mailboxes
Related pages
Keep evaluating from the right angle.
Common questions
Questions people ask before switching from Hiver.
Is MailLedger a replacement for Hiver?
Only if your real need is an Outlook record, not Gmail-based shared inbox management. They solve different primary problems.
Why would a Microsoft 365 team compare Hiver and MailLedger?
Because teams often think they need a shared inbox tool when the deeper problem is missing chronology, poor handoffs, and sent mail separated from the working record.
When does MailLedger fit better than Hiver?
When the team already uses Outlook and needs the folder record itself to be trustworthy, portable, and complete.
Pricing
Start free. Keep the record in Outlook.
Every plan starts with a 14-day free trial. Card required. Cancel before renewal and pay nothing.
Starter
File email and keep replies in the Outlook folders you already use.
$5.99/month
14-day free trial. Card required.
Best for solo users, owner-led businesses, and lean teams that need a clean record without changing workflow.
- Smart filing inside Outlook
- Send & File for replies
- Fast folder search
- Outlook web and desktop
Pro
Everything in Starter, plus exports when the record needs to leave Outlook.
$15.99/month
14-day free trial. Card required.
Best for audits, disputes, client reviews, and any workflow that needs a portable record.
- Everything in Starter
- One-click PDF export
- One-click CSV export
- Shareable audit trail
Capability
Starter
Pro
Autofile conversations into Outlook folders
Included
Included
Keep sent mail in the same record
Included
Included
Fast folder lookup in Outlook
Included
Included
Portable PDF export
-
Included
Portable CSV export
-
Included
Billing runs through Stripe after your trial. Cancel anytime.
Team rollout
Need centralized deployment or billing-owner approval?
Self-serve works for individual buyers. MailLedger can also be rolled out through the Microsoft 365 admin center for larger teams and controlled deployments.